Frequently Asked Questions

  1. Is Parkbus service weather-dependent?
  2. Why aren't there more dates/buses?
  3. What is your cancellation policy?
  4. I do not have any camping equipment for the trip. What can I do?
  5. What can I take on the bus?
  6. Are bikes allowed on the bus?
  7. How long would the ride be? Would there be any stops along the way?
  8. Does Parkbus run any day trips?
  9. On what days is the service operating?
  10. What if I want to go canoeing?
  11. I don't like camping. Are there other accommodations available to me?
  12. Do you allow pets?
  13. Are there washrooms on board the bus?


  1. Is Parkbus service weather-dependent?

    In the winter, we closely monitor weather conditions and would cancel a bus at recommendation at park staff because the ski/skate trails close, or become unsafe. In that case, all seats are either fully refunded, or at the request of the passengers, moved to a different date.

    We never cancelled buses in the summer before, although we may do so in consultation with parks staff in the event of park closure, for example due to a forest fire. All tickets will be fully refunded in that case.



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  3. Why aren't there more dates/buses?

    While we are growing, we have to make sure we do it in sustainable manner - we can't be running empty buses! New routes are being added each season, and pilot destinations are regularly added to gradually expand our network.



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  5. What is your cancellation policy?

    The following cancellation policy applies to bus tickets only - this does not include purchases of partner products, such as canoe rentals, packages, or guided trips. Each of these partner products have their own cancellation policy, which can be seen during the purchase process.

    Cancellations made 30 days or more in advance of travel date will receive a full refund
    Cancellations made between 10 and 30 days in advance of travel date will receive a partial refund (10% processing fee will be withheld)
    Cancellations made less than 10 days in advance of travel date are non-refundable - however we can change the names on the ticket free of charge.


    In case the bus is cancelled (such as due to a forest fire or severe rain in the forecast in the winter), all tickets are fully refunded immediately.



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  7. I do not have any camping equipment for the trip. What can I do?

    Gear rentals are available directly from park outfitters and can be purchased together with your Parkbus tickets on our website. You can also rent gear from Mountain Equipment Coop in Toronto and Ottawa, where Parkbus ticket holders receive 50% discount on all equipment rentals. Read more about MEC Parkbus discount. In the park, outfitters can provide you with everything from canoes to equipment and food packs, as well as all-inclusive trips. Visit the page of the park you are interested in for outfitter contact information.



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  9. What if the influx of new visitors will cause environmental degradation of the park environment?

    It is true that people that are new to our parks may not realize how fragile and valuable are all the elements of the natural environment. This is why we intend to have a volunteer accompanying each bus to educate and monitor those going to the park with little experience and to promote the best visitor practices.



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  11. What can I take on the bus?

    Each passenger can take a reasonable amount of the necessary camping equipment. Canoes and kayaks are not allowed on the bus, but are available for rent from outfitters in the park. Bringing your own firewood is prohibited due to the firewood importation ban.



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  13. Are bikes allowed on the bus?

    Due to popular demand, a limited number of bicycles may be allowed on our coach buses. There are is no space for bikes on school buses. If you would like to bring a bike, please call 1-800-928-7101 before booking your tickets to make sure the space for bikes is still available.



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  15. How long would the ride be? Would there be any stops along the way?

    Travel time between Toronto and the parks we go to varies and is often dependent on traffic. Approximate one-way travel time is 3 hours to Algonquin, 5.5 hours to Killarney, 3.5 hours to Grundy Lake and French River, and 4.5 hours to Bruce Peninsula. There would be one pit stop along the way, giving passengers the opportunity to buy food or visit the public bathroom (washrooms are also available on board most buses).



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  17. Does Parkbus run any day trips?

    Yes we do! There are many distinations that are suitable for a day trip - make sure to check departure/arrival times and calendar availability to make sure the bus comes back the same day, and the amount spent on the road works well for you!



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  19. On what days is the service operating?

    For a complete season schedule click here



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  21. What if I want to go canoeing?

    There are many outfitters located at the parks we provide service to, and are able to rent canoes, kayaks and any other necessary equipment you may need for your trip. To get more information about the specific outfitters located at the park, visit the specific page of the park you are interested in visiting.



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  23. I don't like camping. Are there other accommodations available to me?

    There are many roofed accommodations available at or near the parks we go to. Visit the specific page of the park you are interested in to get more information about places to stay.



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  25. Do you allow pets?

    We do! Dogs must be tethered the whole time, and we ask that you bring either a muzzle or a crate in case there are sensitive passengers or many dogs on the bus. $10 pet fare applies per one-way trip, payable at a time of the reservation. Dogs are generally not allowed if you are getting a package.



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  27. Are there washrooms on board?

    Washrooms are available on board most of our coach buses that are used for overnight destinations. For day trip destinations, we often use school buses, that do not have bathrooms on board - however if you need to use the bathroom just let one of our staff or the driver know, and we'll pull over in a rest area.

    Furthermore, for overnight destinations at least one 15-20 minute rest stop is made by all buses halfway between the city and park to allow passengers to use off-board washroom facilities, purchase food or just stretch the legs.

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